GUIDING YOU THROUGH THE OLIVE BRANCH EXPERIENCE.

FAQS

At Olive Branch, we believe that understanding your care is an important part of feeling comfortable and supported. This page provides answers to our most common questions about appointments, insurance, and clinic policies—all designed to help make your experience as smooth and stress-free as possible.

  • How can I schedule an appointment?

    For Established Patients:

    If you’re an existing patient, you can request your next appointment through your patient portal or by contacting our office directly—we’re happy to assist!


    For New Patients:

    Welcome to Olive Branch! Before we schedule your first appointment, please fill out our pre-screening form and email a copy of your insurance card and ID  to info@olivebranchpsychlv.com through our secure server. The pre-screening form can also be requested or accessed by emailing info@olivebranchpsychlv.com. Please allow 48 - 72 business hours for review. Once approved, our team member will contact you to arrange your appointment.



    Pre-screening Form

  • How do I complete new patient paperwork?

    At the time of scheduling your first appointment, we will send you an invitation to create a Patient Portal account. Once your account is set up, click the “Questionnaires” icon to fill out your new patient forms. It usually takes about 30minutes, so we recommend setting aside a little time to finish them. Please note that the forms must be signed and submitted 24 hours before your appointment, as incomplete paperwork may result in your appointment being canceled or rescheduled. 

  • Do you offer in-person or virtual appointments?

    We currently offer both in-person and telehealth appointments for your convenience and safety.

  • Why do I have to put a Credit Card on file?

    1. We ask for a credit card to make paying your copays, co-insurance, or deductibles on the day of your visit quick and hassle-free. Additionally, It will also be charged if there’s a no-show or late cancellation, in line with our policy. This helps us keep things running smoothly for everyone.


    2. Credit Card Authorization Form

    You’ll find the credit card authorization form in your Patient Portal. Please take a few minutes to complete it before your next appointment or before scheduling a new one. 




  • What insurances do you take?

    • Most Blue Cross Blue Shield
    • United Health Care
    • Aetna
    • HPN/Sierra
    • Cigna
    • Champ VA
    • Culinary
    • Medicare
    • Medicaid (most medicaids except BCBS)
    • UMR
    • Tricare/Triwest

  • What is your cancellation policy?

    We kindly ask you to notify us at least 24 hours in advance if you need to cancel or reschedule your appointment to avoid a cancellation fee.

  • How can I request a medication refill?

    Refill requests can be submitted through your patient portal or by contacting our office. Please allow 48 - 72 business hours for processing.

How to Send Us a Message?

You can message Kathy or your provider directly to:


  • Ask questions about your care.
  • Send a request for prescription refills.
  • Cancel or reschedule appointments.
  • Schedule follow-up visits.


We’re here to help and make sure you get the support you need.